Cancellation and Refund Policies

CANCELLATION POLICY

HOTEL RESERVATION AND TOURS

Clients who want to cancel their hotel reservations can call us at 826-1300 or email us before the cancellation due date specified on the confirmation letter sent through email.  Surigao Travel will not charge a fee unless specifically mentions.

Any cancellations received after the cancellation due date will be subjected to a cancellation fee equivalent to one night stay of the booked hotel.

The failure to arrive at the hotel on the specified check in date will be treated as late cancellation and subjected to a cancellation fee equivalent to a one night stay at the hotel.

FLIGHT BOOKING

Clients who want to cancel their flight arrangement can call us at 826-1300 or email us before the cancellation due date specified on the confirmation letter through email.

Note: Surigao Travel can accommodate your calls and messages during office hours 8:00am-5pm(PHT).

REFUND POLICY

For refund, please reach us through the following:

Please note that refund will apply to the refundable cases. Check our terms and condition and policies.

Note: Surigao Travel can accommodate your calls and messages during office hours 8:00am-5pm(PHT).



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